Why is my receiving account not shown yet?

Your dedicated receiving details are assigned by your account manager.

Funding your account
Last updated 2026-09-17

Receiving details are set up individually rather than generated automatically. Until your account manager assigns them, the Receive funds page shows that your account is being prepared, and no details are displayed.

What to do

  • You do not need to do anything — setting up the account is handled by our team.
  • You will be notified by email once your details are ready.
  • If it has been more than a few business days, contact your account manager.

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Your account manager can help with anything account-specific.