What actually happens to your money
An operating guide to a Mikupay business account: how it is opened, how USD wires reach your ledger, and what a TRC-20 payout involves from request to confirmation.
Money in
USD bank wire only
To the dedicated receiving account issued to your business.
Money out
USDT over TRC-20
Reviewed, then broadcast with the transaction hash recorded.
Review model
Invitation and review
Accounts open by invitation; every payout is reviewed.
Record keeping
Itemised entries
Every charge appears on its own line.
Opening the account
Accounts open by invitation, and only after the business has been verified.
What you do
- Speak with an account manager, who confirms the account fits how the business moves money and issues the invitation.
- Complete onboarding for the legal entity: registered name, registration details, jurisdictions and activity.
- Provide documentation for the entity and for the people who will control the account.
What we do
- Run client due diligence, including identity verification reviewed by the compliance team rather than approved automatically.
- Apply enhanced due diligence where the relationship or activity profile carries higher risk.
- Complete sanctions and PEP screening, then allocate the dedicated receiving account shown in the portal.
Typical timing
Days, once a complete document set is on file. Verification is a human review, driven by how quickly questions are answered.
Can hold it up
- Documents that are incomplete, expired or inconsistent with the entity record.
- A structure or activity profile that requires enhanced due diligence first.
Funding by wire
Funding is by USD bank wire only, to the dedicated receiving account allocated to your business.
What you do
- Send a USD wire from an account in the business name on your file, using the details in the portal.
- Quote the reference exactly as it appears — it is what lets us match the payment without questions.
- Allow for your own bank’s cut-off times, and keep the payment confirmation it issues.
What we do
- Receive the wire and identify the sending business.
- Match by reference, sender name, amount and value date, then post it to your ledger.
- Never treat an anticipated wire as a balance: funds that have not cleared are not spendable.
- Pass through any bank charge on a returned or recalled transfer at cost.
Typical timing
Typically 1–3 business days from the moment your bank sends the wire. Cut-off times and intermediary banks sit inside that window.
Can hold it up
- A sender that does not match the verified business, which we must query before crediting.
- A missing reference, which turns a routine match into a manual investigation.
Holding and converting
Charges and movements are itemised, so the balance can be checked line by line.
What you do
- Decide whether to leave the balance in USD or convert an amount into USDT for on-chain settlement.
- Specify the amount to convert; conversion happens when you instruct it, not on receipt.
What we do
- Record every movement and every charge as a separate, itemised entry.
- Post each fee as its own entry, so a conversion shows the amount and its fee as distinct lines.
- Convert at the reference rate and charge the published fee on top — no spread is added.
- Hold entries as pending when a movement is visible but not final. Pending entries are not counted.
Typical timing
Conversion is system-side rather than bank-side, so it does not wait on a clearing window. A wire still in transit cannot be converted.
Can hold it up
- Converting against a pending entry that has not been posted.
- Expecting a wire to convert while it is still clearing with the sending bank.
Withdrawing as USDT
Withdrawals settle on-chain as USDT over TRC-20, and every request is reviewed before payout.
What you do
- Submit a request from the portal with the amount and the TRC-20 address you want funds sent to.
- Check the address carefully. Sending to the right address on the wrong network can lose the funds.
- Supply any additional verification requested, and keep the request reference and hash.
What we do
- Check the request against the available balance, the network and the destination address.
- Review before payout — with additional verification where the amount warrants it — and tell you the outcome.
- Charge the service fee on the amount plus the fixed TRC-20 network fee, passed through at cost.
- Broadcast an approved transfer, record the hash, and confirm the payout.
Typical timing
Review is the part we control, and approved requests are broadcast promptly. Confirmation depends on the TRON network, and the transfer is irreversible.
Can hold it up
- A request below the minimum withdrawal of $100.00.
- An amount above the available balance, or one waiting on a pending entry.
What delays a transaction
Most transactions complete without intervention. When one does not, it is for one of these reasons.
Wire not yet received
What we do
We confirm whether it has arrived at the bank. Until it settles there is nothing to credit.
What you can do
Allow the clearing window, then send the bank, value date and amount.
Wire we cannot identify
What we do
A payment that does not identify an account is held, and is never credited to the wrong one.
What you can do
Pay from the business name on file, and quote the reference exactly as shown.
Verification incomplete
What we do
Identity and business verification must both complete before funds are credited.
What you can do
Upload the outstanding documents from the email address on file.
Withdrawal under review
What we do
An operator checks the amount, address and account history before payout.
What you can do
Keep the amount within your balance and answer questions promptly.
A bank trace is required
What we do
We can ask the receiving bank to trace a transfer that cannot be located.
What you can do
Provide your bank’s payment confirmation, including any SWIFT or Fed reference.
Reconciliation and statements
The ledger is the record of the account, kept as a running history of what took place.
Every movement is an entry
Funding, conversion, each fee and each payout are separate entries with their own timestamps and references. Balances are built from those entries, so any figure on screen can be traced to what produced it.
Fees are visible one by one
Each fee is its own entry rather than being netted out of a larger amount, so every charge ties back to the transaction behind it.
Statements from the same source
Entries and statements are free in the portal, generated from the same ledger that produces your balance.
Corrections are recorded
If something needs correcting, the correction is recorded as its own entry, so your history continues to show what happened and what was done about it.
Controls on the account
A business account is usually operated by more than one person, so access is deliberate and reviewable.
New-device verification
Required on every account. It cannot be disabled and no account is exempt.
Role-based access
Access is granted by role, so whoever prepares a payment need not authorise it.
Revocable sessions
Active sessions are listed in the portal and can be revoked if a device is lost.
Audit logging
Reviews, approvals, postings and settings changes are written to an audit log.
Where charges appear in the flow
Charges attach to specific steps, and each is posted to the ledger separately.
| Receiving a USD wire | Free |
| USD to USDT conversion | 0.5% |
| Withdrawal service fee | 0.5% |
| TRC-20 network fee | $1.00 |
| Minimum withdrawal | $100.00 |
- No spread is added to the reference rate on a conversion — the published fee is the whole charge.
- The TRC-20 network fee is passed through at cost and can change with TRON energy prices.
- Incoming wires carry no platform fee, though your sending bank may apply its own.
- There is no monthly account fee, and opening terms are confirmed in writing before activation.
Read it in detail, or ask us directly
The help centre covers each stage of this page as a standalone article.
Support: support@mikupay.com