How can we help?

How to open an account

Accounts are opened by an account manager. There is no public sign-up form.

Making your first deposit

A short walkthrough of funding your account for the first time.

Receiving funds by bank wire

How a USD wire reaches your dedicated account and your balance.

Why is my receiving account not shown yet?

Your dedicated receiving details are assigned by your account manager.

My wire has not been credited yet

What to check, and how we trace an incoming transfer.

How to withdraw USDT

Request a TRC-20 payout from your USD balance.

Withdrawal fees and limits

A 0.5% service fee plus a flat fee that depends on the payout method, minimum $100.

How to withdraw by bank transfer

Request a payout to a bank account instead of a crypto wallet.

Saved payout destinations

Save the wallets and bank accounts you pay out to, and reuse them.

Choosing the right withdrawal address

TRC-20 addresses only — sending to the wrong network can lose your funds.

Why was my withdrawal rejected?

Common reasons a payout request is declined, and what to do next.

Applying for a virtual card

How card applications work and what to expect.

What does my card status mean?

Understanding the statuses on a virtual card application.

Identity verification

What we ask for, how long it takes, and why we ask.

Why we ask for documents

The compliance obligations behind identity checks.

Signing in and verifying a new device

What the emailed code is for, when you will be asked for one, and how to add an authenticator app.

My account is locked

Why accounts are locked and how to restore access.

Understanding your fees

Where fees appear, and how to reconcile them.