Common reasons
- The amount was below the $100.00 minimum.
- Your identity verification is not yet approved.
- The destination address is not a valid TRC-20 address.
- Available balance was insufficient once fees were included.
- The request was selected for additional compliance review.
What happens to your balance
A rejected request does not remove funds from your available balance. If any amount was held while under review, it is released back.
The reason is recorded on the request in your portal. If it is unclear, contact your account manager.